Q: 1. Are you a trading company or manufacturer?
A: Our company is a professional manufacturer of CNC tools and has many years of experience in this field.
Q:2. How can I place the order ?
A: To get a quotation, please provide us with detailed specifications of the product you are interested in, including dimensions, materials, quantities, etc. You can send these details to our sales department via email or through our website’s contact form.
Q: 3. Can you produce non-standard tools?
A: Yes, we can. And we have our own professional R&D team that we could produce according to your drawing or sample.
Q: 4: How about the shipping cost?
A: lf your goods is not large, we can send goods to you via express, such as FEDEX,TNT,etc.lf your goods is large, we will send to you via sea or air, we can quote the price base on EXW, FOB, as you like.then you can choose whether use our forwarder or yours.
Q: 5. How long is the delivery time?
A: Stock product: We have stock for some regular product, we can send them immediately once order confirmed. Non-stock products: Depending on the production time of the product at that time, generally within 30 working days.
Q:6. Is your product customized or standard?
A: We have the regular product and also have rich experience for customized parts.
We have many success projects that make the product based on your own designs.
Q: 7. Can you provide OEM services?
A: Yes, we do provide OEM (Original Equipment Manufacturer) services. We can customize products according to your specific requirements and brand standards.
Q: 8. What is the quality control process?
We have a strict quality control system. Every step of production is closely monitored by our professional team to ensure that all products comply with international standards. We conduct material inspection, process inspection and final product testing prior to shipment.
Q:9. Do you have any distributors abroad?
We welcome you to become our distributors. If you are interested in becoming a reseller, or you would like to know if there is a reseller near you, please contact our sales team for more information.
Q: 10. How do you handle customer feedback?
A: Customer satisfaction is very important to us. We encourage all feedback and take it seriously. If you have any concerns or suggestions, please feel free to reach out to our customer service team who will address your issues promptly.
